BTC Corporate Communications Policy V1.0 Page 3 of 5 Dec 2023 Insurance, minutes, HR. BTC Members may, from time to time, request references or confirmations to be presented on a BTC letterhead; BTC Administration will assist. 4.3 Other documents Unless authorised to do so, BTC members/Third Parties may not disclose any confidential or proprietary information of or about the BTC, BTC Member Organisations and Third Parties, its employees, affiliates, vendors, customers or suppliers, including, but not limited to, personal, business and financial information. BTC members/Third Parties shall abide by the copyright and regulatory laws, to the extent necessary, obtaining permission to use or reproduce any copyrighted text, photo, graphics, video, research data and other material owned by others. 4.4 Emails Emails to external recipients should include only those individuals external and internal who have a direct involvement in the matter; the subject should be clearly stated. Language should be formal and appropriate, with acronyms explained in the first instance. Emails to internal recipients may be less formal and use terminology familiar to the audience. Emails should not include any commentary, content, or images that are defamatory, pornographic, proprietary, harassing, libelous, or that can create a hostile work environment. Violations of this policy may lead to disciplinary action and corrective action, up to and including expulsion from the BTC or referral to the Authorities (e.g. Police or Social Care Departments) as deemed necessary. 4.5 Verbal Formal or informal verbal communication (face-to-face, telephone, phone or video conferencing) with external and internal individuals or groups should observe the BTC Data Protection policy guidelines (inc GDPR) and not include defamatory or discriminatory statements, racial slurs, sexual innuendoes, gossip and/or offensive, threatening, or false statements. 4.6 Social Media The use of social networking sites such as Facebook, Snapchat, Twitter and WhatsApp is now commonplace as a communication tool for businesses, not just by young people and adults. These sites permit users to chat online, post pictures, blogs, etc through the creation of an online profile, which can be publicly available to all or restricted to an approved circle of electronic friends. You Tube and Google are platforms for uploading and viewing video clips, which with cameras and mobile phones is quick and easy to achieve. BTC is becoming more active in using Facebook to link to Member Organisation web sites, articles and videos, promoting events, showing photo ID of registered instructors and can potentially reach over 30,000 people. BTC members/Third Parties may not use or disclose any Personally Identifiable Information of any kind on any social media without the express written permission of the individual and if deemed necessary, the BTC. Even if an individual is not identifiable by name within the information to be used or disclosed, if there is reasonable basis to believe that the person could still be identified from that information, then its use or disclosure could constitute a violation of General Data Protection Regulations (GDPR). Posts should not include any commentary, content, or images that are defamatory, pornographic, proprietary, harassing, libelous, or that can create a hostile work environment. Violations of this policy may lead to disciplinary action and corrective
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