BTC Code of Conduct and Ethics Booklet V5.0 Page 33 of 33 Dec 2023 • The investigating officer should inform the instructor/member of staff against whom the complaint is made as soon as is practically possible. The instructor/member of staff will be informed of their right to be accompanied by an agreed advocate at any future interview or hearing held under the provision of these procedures. • The investigating officer should consider the involvement of the Company auditors and the Police at this stage and should consult with the Chair / Chief Executive. • The allegations should be fully investigated by the investigating officer with the assistance where appropriate, of other individuals / bodies. • A judgement concerning the complaint and validity of the complaint will be made by the investigating officer. This judgement will be detailed in a written report containing the findings of the investigations and reasons for the judgement. The report will be passed to the Chief Executive or Chair as appropriate. • The Chief Executive / Chair will decide what action to take. If the complaint is shown to be justified, then they will invoke the disciplinary or other appropriate Company procedures. • The complainant should be kept informed of the progress of the investigations and, if appropriate, of the final outcome. • If appropriate, a copy of the outcomes will be passed to the Company Auditors to enable a review of the procedures. If the complainant is not satisfied that their concern is being properly dealt with by the investigating officer, they have the right to raise it in confidence with the Chief Executive / Chair, or other designated persons described above. If the investigation finds the allegations unsubstantiated and all internal procedures have been exhausted, but the complainant is not satisfied with the outcome of the investigation, BTC recognises the lawful rights of instructors/employees and ex-employees to make disclosures to prescribed persons (such as the Health and Safety Executive, the Audit Commission, or the utility regulators), or, where justified, elsewhere.
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